TEXT AGAINST TERROR (NJTPD - 65873)

TIPS HOTLINE (1-888-TIPS-NJT)

NJTPD COMMUNICATIONS CENTER 1-833-461-3096

As part of the agency's commitment to maintaining a heightened sense of vigilance across the transit system, NJ TRANSIT Police Chief Christopher Trucillo instituted a new and convenient way for customers to report suspicious activity or unattended packages: text messaging.

Through this initiative, called "Text Tips" or "Text Against Terror," customers will be able to report suspicious activity, packages or vehicles around NJ TRANSIT facilities or onboard the system by sending a text message to NJTPD (65873). Messages will go directly to the NJ TRANSIT Police Department.

Note: Message and data rates may apply. Please check with your carrier on text messaging details of your plan. Message frequency varies. Help is also available at https://www.njtransit.com/contact. To Opt Out, text STOP. You are not subscribed to any alerts. Reply HELP for help or call 1-888-847-7658. You can find more information about SMS Terms and Privacy Policy below.

Text Tips will complement NJ TRANSIT's existing security hotline - 1-888-TIPS-NJT - which was established in 2003 to enable customers to call in reports of suspicious activity or unattended packages across the system. All calls are investigated, and all information is confidential. (To report a crime in progress or request immediate police or emergency assistance, customers should call 911 or the NJ TRANSIT Police Communications Center at 1-833-461-3096 or 973-378-6565.)

When reporting a tip, customers are encouraged to provide as much information as possible, such as the location of the suspicious activity or package, the nature of the activity, and a description of the person(s) involved. After the text is received by NJ TRANSIT Police, customers may receive a follow-up text message to gather additional information.

To make it even easier for customers to report suspicious activity while en route, NJ TRANSIT has also launched a special security page on the mobile version of njtransit.com, accessible from web-enabled mobile devices.

The Text Tips initiative is funded through a grant from the U.S. Department of Homeland Security, along with a supporting awareness campaign that includes radio and television ads, posters, panel cards and other tactics to get the word out to customers.

Both the terms & conditions and the privacy policy can be found in the sections below.

Text-Tips SMS Terms & Conditions

As part of the agency's commitment to maintaining a heightened sense of vigilance across the transit system, NJ TRANSIT Police Chief Christopher Trucillo instituted a new and convenient way for customers to report suspicious activity or unattended packages: text messaging.

Through this initiative, called "Text Tips" or "Text Against Terror," customers will be able to report suspicious activity, packages or vehicles around NJ TRANSIT facilities or onboard the system by sending a text message to NJTPD (65873). Messages will go directly to the NJ TRANSIT Police Department.

•    You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

•    If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 1-888-847-7658.

•    NJ TRANSIT shall not be liable for delayed or undelivered messages

•    Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. You may receive a message for each message you send. Messages will only be sent if you start the communications. If you have any questions regarding privacy, please read our privacy policy below.

•    "NJ TRANSIT shall not be liable for delayed or undelivered messages": "Carriers are not liable for delayed or undelivered messages."

Privacy Policy Overview

Introduction

This Privacy Policy outlines the data collection, processing, and protection practices of NJ Transit’s shortcode Text-Tips messaging service (65873) for reporting suspicious activities within our system. We are dedicated to protecting your privacy while providing a secure means for public reporting. 

Data Collection

When utilizing our shortcode messaging service, we may collect:
•    Mobile number
•    Location data (if provided and applicable)
•    Message content, including any personal information voluntarily disclosed

Use of Data

Collected information is used to:
•    Investigate and respond to suspicious activity reports
•    Enhance safety throughout the NJ TRANSIT system
•    Improve service functionality

Data Sharing

We do not share your data with third parties interested in marketing their products to end users.

Collected data may be shared with:
•    Law enforcement and emergency services for investigative purposes or in response to immediate threats
•    Governmental agencies as mandated by law
We do not share your data with third parties interested in marketing their products to end users.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Partnership with CJIS-Compliant Third-Party Software

To ensure the secure and efficient management of messages sent and received through
our service, we partner with a third-party software provider compliant with the Criminal
Justice Information Services (CJIS) standards. This partnership allows us to protect the
integrity and confidentiality of the information you provide while maintaining high
standards of data security and compliance with applicable laws.

Data Protection

We implement stringent measures to safeguard your information against unauthorized
access or misuse, aligning with current data protection legislation.
Data Retention
Information is retained solely for as long as necessary for the purposes described
above or as legally required.

Your Rights

With certain exceptions, you possess rights over your personal data, including:
•    Access to your information, if requested
•    Correction of inaccuracies, if requested
•    Deletion of your data, subject to legal and operational limitations

Contact Us

For inquiries or concerns about this policy or your data, you may contact NJ transit at
1-888-847-7658.

Policy Updates

We may update this Privacy Policy from time to time. We encourage you to review it
periodically.